This page will help you get answers on frequently asked questions. Please contact us if you don't find the answer to your question here.
Why haven't I received any order confirmation?1. Incorrect email address. The most common problem.
2. Too much load on our mail server creates a queue that may cause a delay. However, this is very unusual.
3. You paid with your VISA/MasterCard but shut down the browser before the order was completed. If this happens you will get an order deleted notification within a few days.
Some items in my order were missing?!
Your missing items has been placed on backorder. If you do not have a marker for this in your delivery note, please contact us immediately. We seldom put items on backorder since we have the ambition to always stock our entire product range.
I have several different discount codes. Can I combine them?
No, you can only use one discount code per order. However, you can place several orders one after another, thus using multiple codes. Yes, your order will be sent without charge (free shipping).
I chose the wrong payment method. How do I change payment methods?
It is not possible to change payment method after an order has been placed.